Reservation, Payment and Cancellation / Refund

Last updated: 17.10.2026

This page explains which information you should check before making a purchase. It does not replace the pre-contractual information and contract for the product you select. Your rights arising from contracts and mandatory legislation are reserved.

Agency information

Sun Bodrum Travel operates under Sunpoint Turizm Otelcilik ve San. Tic. Ltd. Şti. TÜRSAB certificate no: A-15647. Address: Gümbet Mah. Adnan Menderes Cad. No:60, Bodrum, Muğla. Phone: 0850 302 03 48. E-mail: info@sunbodrumtravel.com.

Before booking

Check the itinerary, departure and return dates, exact departure point, participant/room option, included and excluded services, total price and currency. Refer to the product descriptions for baggage, visas, museum entrance fees, local taxes and optional excursions. Creating a request or quote alone does not mean a confirmed reservation.

Payment and prepayment

Available payment methods, any installment or prepayment amount, and the deadline for the remaining payment are determined at the time of booking for the selected product. Campaign and payment terms of Sunpoint Hotel do not automatically apply to all tours. Making a prepayment does not mean a right to free cancellation unless stated otherwise. Before making a bank transfer, confirm the recipient name and booking reference. Do not send card numbers, CVV or passwords by message.

Termination and refunds for package tours

For termination notices given at least 30 days before the start of the package tour, the principle is the full refund of the price, except for mandatory taxes and similar legal charges. For terminations made with less time remaining, the deduction conditions described in the contract may apply. Special provisions on unforeseeable and unavoidable circumstances and force majeure, as well as other consumer rights, are reserved. Each application is evaluated under the relevant contract and legislation.

Why the type of service matters

The conditions for a package tour and for standalone hotel accommodation, transport and other services are not the same. Purchasing online does not mean there is an unconditional 14-day right of withdrawal for every travel service. The legal nature of the product, its date and the applicable regulations are taken into account. "Non-refundable" or campaign labels do not eliminate rights arising from the law.

Cancellation, change or complaint requests

Send your full name, booking reference, travel date and request in writing to info@sunbodrumtravel.com. Keep your notice and the reply sent to you. If you spoke by phone, ask for written confirmation of the request. Do not send ID or card images unless required for secure identity verification.

Keep your contracts

Read the relevant pre-contractual information and contract before booking; keep the copy of the package tour contract given to you on paper or on a durable medium. General terms of use do not replace the package tour contract specific to the product and participant.

Official information sources

Ministry of Trade: Information on Package Tour Contracts

https://tuketici.ticaret.gov.tr/yayinlar/tuketici-bilgi-rehberi/paket-tur-sozlesmeleri-hakkinda-bilgilendirme

Ministry of Trade: Information on Distance Contracts

https://tuketici.ticaret.gov.tr/yayinlar/tuketici-bilgi-rehberi/mesafeli-sozlesmeler-hakkinda-bilgilendirme