Journey to the Heart of Moldova with AJet Airlines

Services Included: • Round-trip flight tickets on Ajet Airlines on the Istanbul Sabiha Gökçen Airport / Chișinău / Istanbul Sabiha Gökçen Airport route • 2 nights accommodation in Chișinău in the specified hotel categories • Breakfasts • All transfers specified in the program • City tours specified in the program • Professional Turkish-speaking guide services • Mandatory Insurance (Professional Liability)

Services Not Included: • Exit Stamp Fee • Travel Insurance (up to 65 years old) • Travel insurance (66–75 years old) • All kinds of hotel extras and personal expenses • City and hotel taxes: (City tax, checkpoint fees, local service charges, handling fee, bus entrance fees, and operational service expenses) a mandatory payment of 20 Euros per person, which will be collected in cash by the guide on the first day of the tour

General Terms • General Terms are an integral part of the tour program and cannot be considered separately from it. • If sufficient participation is not achieved for the tour, the agency may cancel the tour up to 21 days before the departure date. In this case, the cancellation information will be communicated to the guest and the full tour fee will be refunded. For refunds of additional services purchased outside the tour, the domestic connecting flight ticket purchased from the agency will also be refunded to the guest. However, if a visa application has been made on behalf of the guest using visa service and travel health insurance, these services cannot be refunded as they have been used. If no visa application has been submitted, the visa and travel health insurance will also be cancelled and refunded. If the guest purchased the domestic connecting flight independently from a provider other than the agency, they cannot claim any refund from the agency in the event of the tour’s cancellation by the agency. The guest accepts in advance, upon purchasing the tour, any material and moral losses that may arise from the cancellation, and the agency cannot be held responsible in this regard. • If sufficient participation is not achieved, the agency reserves the right, in good faith, not to cancel the tour. In this case, as the tour will be provided individually for the guest, the guide service included in the package will only cover the round-trip transfer to and from abroad. Cancellation and Changes • On our tours, tickets for transportation are issued at the time of reservation. For cancellations made more than 30 days before the tour departure date, non-refundable and non-changeable flight ticket costs will be charged as a penalty. • Our guests have the right to cancel without penalty up to 30 days before the tour departure date, provided they notify the agency in writing, excluding flight tickets that have been paid for and/or committed to by the agency to the airline. If there are 31 days or less until the start date of the trip, they may cancel by paying a penalty equal to 50% of the remaining tour fee after the airline ticket cost; if there are 15 days or less until the start date of the trip, they may cancel by paying the full tour fee as a penalty. In the event of a cancellation request, the cancellation/refund conditions for additional services such as domestic connecting flights, visa services, and travel health insurance may vary depending on the requested cancellation period; therefore, prior information should be obtained regarding refunds. The agency cannot make any commitment regarding refunds for additional services. Guiding Services and Optional Tours • The days and times of the tours specified in the program may be changed by the guide depending on the opening/closing status of museums and historical sites at the destination and weather conditions. Different guides may accompany guests during the tours. • Panoramic city tours included in the tour package are tours organized for the general introduction of the cities, conducted with commentary by the guide from inside the vehicle, and do not include museum or site entrance fees, lasting at most 2–3 hours. If panoramic tours, including other tours specified in the program, cannot be carried out because the local authorities do not allow visits or entry on the relevant day and time, or due to closed roads because of any event, or if weather conditions make the tour impossible, the agency is not responsible for the inability to perform such tours. Some tours may be conducted by public transportation or on foot where possible in areas with closed roads or where vehicle access is not permitted. • The guide may change the days of city tours and/or additional tours, depending on the tour content, participant numbers, and the closure status of museums and historical sites. This also applies to changes that may occur in flight times. • Important points to consider on tours conducted with speed boats: heavy meals should not be eaten immediately before boarding the boat, and large amounts of water should not be consumed. Guests with stomach, back, or neck complaints, as well as pregnant guests, should inform their guide. • There is no refund if the tour or meal services included in the price are not used. About Flights • The agency is an intermediary between the airline and the passenger; in the event of any dispute, the relevant provisions of Turkish law, as well as the Hague Protocol and the Warsaw Convention, shall apply. • Delays or flight time changes may occur on scheduled and charter flights. The agency is obliged to notify these changes as soon as possible. The passenger has purchased the trip accepting the risk of flight time changes/cancellations. • Children aged 0–2 pay only the airport tax. • According to airline rules, if the outbound flight of round-trip tickets is not used, the return flight will be cancelled by the airline. • For participants in tours with flights, check-in and boarding procedures are personal responsibilities and must be completed by the guest before the flight at the airport, via the relevant airline counters, or online on the airline’s website. • Last-minute delays and gate changes during flights are announced via airport loudspeakers and displayed on information boards in the terminal. Guests must monitor this information themselves. • The agency is not responsible for guests who do not arrive at the designated airport at the times specified in accordance with airline rules, do not complete check-in and boarding on time, or complete check-in and boarding on time but do not board the plane. Guests who miss their flight are responsible for all expenses related to obtaining new round-trip tickets and any transfers, etc., required to join the tour. • The standard baggage allowance on flights departing from Turkey is 20 kg. This may vary depending on the airline and the destination country. If domestic flights are included in the destination country, the baggage allowance on those flights may decrease to 15 kg. Excess baggage weight/fee rules are determined by the airlines and are not the responsibility of the agency. • For guests who wish to upgrade their airline tickets using miles (to business or first class), upgrades may be possible after the tickets are issued, depending on the availability of the relevant airline (please check the airline with which you are a member). Mileage cannot be guaranteed for every flight. Please check whether the program tickets are eligible for upgrade. • On some airlines, food, beverages, and online check-in services may be subject to an additional fee. Other Matters • The agency accepts no responsibility for any changes or cancellations made by the guest by contacting the hotel directly. In this case, the agency’s cancellation conditions shall apply. • In cases where hotel names are not specified in the tour program and only category information is provided and/or options are offered for the same destination, the agency will notify the guest 48 hours before departure. • During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used farther than the specified locations or distances. In such a case, the agency will inform guests 15 days before the tour departure date. • When registering for the purchased tour, the guest’s passport name, date of birth, and passport number must be entered into the system and included on the voucher. The agency cannot be held responsible for any issues arising from incorrect declarations. Airline tickets must be issued with exactly the same first and last name as shown in the passport. Therefore, the passport name, date of birth, and passport number are authoritative. The agency is not responsible for ticket issues arising from missing information. • On tours requiring visas, if the passports and required documents are delivered completely to the agency representative, the agency assists guests in obtaining a visa. The agency cannot guarantee visa approval; if a visa is not obtained and the tour is cancelled, the “Cancellation and Changes” clause applies. • Guests applying for their visa independently must complete their visa process no later than 30 days before the tour departure date. Guests who obtain their own visa must travel with the passport used for the visa application. • Guests participating in the tour must have at least 6 months of validity remaining on their passport beyond the tour end date. • Guests receiving visa services from the agency must have at least 2 blank visa pages in their passports. Guests joining from a third country must obtain a Schengen visa from the consulates of their own country or from agencies designated by those consulates. • If the number of participants is insufficient, the agency will notify guests of the cancellation/change 21 days before departure. • Flight times, departure and arrival cities, airline companies, and means of transportation specified in the package tour program may change. Such changes will be notified by the agency 24 hours before departure. • The agency is not responsible for items forgotten, lost, or stolen during the tour. • The agency reserves the right to change hotel names, provided the category remains the same. • Optional tours are carried out by the local agency we work with, provided at least 20 people participate. If the number of participants is insufficient, the agency may cancel the optional tour. In such a case, the guest has no right to compensation. • In the event of tour cancellation, the visa fee, travel insurance, and all personal expenses are the responsibility of the guest. • Before the tour, the weather conditions of the destination should be checked. For trips abroad, it is advisable for guests to bring a coat in case the weather is cold. Currency • Kosovo’s currency is the Euro. • North Macedonia’s currency is the Denar. Time Zone • The time difference between Kosovo and North Macedonia and Turkey is 1 hour, with Turkey being 1 hour ahead. In winter, the difference is 2 hours. • All mobile phone operators can be used with T.C. numbers in the destination country. Before traveling abroad, it is recommended to contact your operator for information about international tariffs and packages. This way, you can avoid high charges when using your mobile phone in Kosovo. • Before traveling, it is useful to learn about the climate conditions of the destination. Especially if traveling in summer, it is recommended to bring sunscreen, a hat, and comfortable clothing to protect yourself from the sun. In winter, clothing suitable for cold weather and layered dressing is preferred. • All meals and food and beverages not specified in the tour program are the responsibility of the guests. There are local restaurants and international cuisine options in Kosovo. • It is recommended that you have the necessary health check-ups before traveling and bring any regularly used medications with you. In case of any health issue during the tour, local health services can be used. • For guests who wish to shop in the destination country, there are various local markets and shops. Handmade products, local artworks, and food products are especially popular as souvenirs. • Photography and video recording are allowed during the tour, but photography may be prohibited in some museums and historical sites. In such places, the rules specified by the guide or local officials must be followed.