CANCELLATION AND REFUND CONDITIONS
* CALCULATED ON THE TOTAL AMOUNT *
From the date of registration:
60 days in advance per person: 15%
59 days to 30 days: 25%
29 days to 15 days: 75%
14 days to 0 days: 100%
GENERAL INFORMATION
• The flights specified in the program are obtained from the relevant airline and cruise company. Our agency is not responsible for any changes that may occur in the schedules. Therefore, our agency reserves the right to make changes to the program due to any schedule changes.
• The operating agency reserves the right to change the flight route if deemed necessary. For example, a flight route announced as Nice/Lyon for a ship departing from Marseille can be changed to Marseille, or vice versa.
• Documents required for visa applications must be obtained within 96 hours. You must request your visa confirmation letters from your agency at least 4 days before your application.
• Guests are responsible for their own luggage during airport and port transfers, as well as round-trip transfers between airports and ports. No agency representative, guide, or driver has the right to accept luggage custody and cannot be held liable for it.
• During the cruise, two of your evening dinners will be formal dinners. All male guests wishing to dine here must have at least one suit, and female guests must have at least one evening gown.
• THE CRUISE COMPANY AND CAPTAIN RESERVE THE RIGHT TO MAKE CHANGES TO THE ROUTE AND PORT TIMES BEFORE OR DURING THE TOUR.
• The content specified in the program flow is for illustrative purposes only. The operating agency reserves the right to change tour contents.
• During the cruise, the restaurants and tables where our group will have dinner are generally pre-assigned based on names and numbered by the cruise company, while in some cruise companies they will be open seating. On ships with pre-assigned tables, everyone will sit at their assigned tables from the first evening dinner until the last evening dinner. However, guests who wish may also have their meals in other restaurants on the ship, subject to arrangement by the ship's authorized personnel.
• During check-in for the ship, without exception, each passenger (only one person per couple) must present a credit card or pay a cash deposit to the ship's reception when collecting cabin keys. As a result of this presentation, an average provisional charge of 300 euros will be applied to each credit card. This is to cover expenses you will incur onboard after checking into the ship. You will be able to make your onboard expenses (for drinks, soft drinks, or alcoholic beverages) using magnetic cards issued to you by the ship's reception. Except for the casino, no cash transactions take place anywhere on the ship. You can view all your expenses via the televisions in your cabins.
• At the beginning of our cruise, luggage tags of specific colors will be provided to you along with your cruise tickets for all our group's luggage. You must attach these tags to your luggage at the cruise port.
• Your luggage may not arrive in your cabins until late evening on the first day of departure. This is a situation caused by congestion and crowding, which is definitely the responsibility of the ship. Therefore, it is advisable to pack essential items for your first day on the ship in a small handbag and carry them with you.
• Strict adherence to the ship's departure times is required. You must board the ship at the latest 60 minutes before the ship's departure time at the ports. Otherwise, you may not be allowed to board. Our agency will not be responsible for such situations.
• At the end of our cruise, you must collect your luggage, attach the tickets previously left in your cabins one night prior, and leave them in front of your cabin doors by 00:00. After disembarkation procedures, our group will collect their luggage from the designated station. WE URGENTLY REQUEST THAT EACH GUEST PERSONALLY PICK UP AND CHECK THEIR OWN LUGGAGE.
• Passports older than 10 years, even if valid, are not accepted for international travel.
• Your passport must have a minimum validity of 6 months as of the tour end date.
• Your passport must not be torn or worn out.
• For each program, the relevant visa procedures are the responsibility of the sales agency and the passenger. You can learn which visa is required for the relevant tour from its program details.
• ALL PASSENGERS MUST CARRY THEIR ROUND-TRIP FLIGHT TICKETS AND CRUISE TICKETS WITH THEM.
• We recommend that our guests activate their mobile phones for international use.
• On ships, Euro or USD currencies are generally used depending on the region sailed. On the first day of the ship,
• you can deposit cash and credit card funds into your room account via the ATMs available on board.
• For all programs, the minimum number of participants is 20 people (10 cabins). If a majority is not achieved, the operating agency reserves the right to cancel the tour one month in advance. An alternative program may be offered to the guest.
• Cancellation conditions are separately stated in the content of the relevant program for each program.
• During the tour, passengers who commit physical violence or insult cruise staff will be removed from the ship by the captain.