Bernina Express with Heart of the Alps & Fairy Tale Villages Tour with Ajet Hy. Including Extra Tours and Surrounding Excursions (BSL-GVA)

Services Not Included:

• Overseas Exit Tax Stamp:

• Visa Fee Istanbul:

• Visa Fee Izmir Ankara:

• Travel Insurance (Up to 65 Years Old):

• Travel Insurance (Ages 66-75):

• All hotel extras and personal expenses

• Hotel taxes (including city tax, checkpoint fees, local service charges, handling fees, bus entry fees, and operational service expenses, a mandatory payment of 100 Euros per person will be collected in cash by the guide before the tour starts)

GENERAL TERMS 1- General Terms are an integral part of the tour program and cannot be considered independently of the tour program. 2- In case there is insufficient participation for the trip; Wtatil may cancel the tour up to 21 days prior to the tour date. In such a case, the cancellation information will be communicated to the guest. The entire tour fee will be refunded to the guest. In the case of refunds for additional services purchased outside the tour; domestic flight connections purchased from Wtatil will also be refunded to the guest, if visa services or travel health insurance have been used for the visa application made on behalf of the guest, these services cannot be refunded as they are considered used; if a visa application has not been made, visa and travel health insurance will be canceled and a refund will be made. If the guest purchased a domestic flight connection from a different service provider independently of Wtatil, they cannot request any refund from Wtatil in the event that the tour is canceled by Wtatil. The guest accepts in advance any financial and moral losses that may occur due to the cancellation of the tour when purchasing the tour, and Wtatil cannot be held responsible. 3- In case there is insufficient participation for the trip, Wtatil has the right to show goodwill and not cancel the tour. In this case, the guiding service included in the package will only cover the round-trip airport transfers for international travel. Cancellation and Change 4- Cancellations made more than 30 days before the tour departure date will incur a penalty amount reflected in the ticket price, which does not have the right to cancellation, change, and refund. 5- Guests have the right to cancel without penalty until 30 days before the tour departure date, provided that they notify Wtatil in writing; except for flight tickets that have been paid for by Wtatil to the airline and/or under commitment. If there are less than 31 days until the trip start date, cancellation can be made by paying a penalty equal to 50% of the remaining tour fee from the flight ticket price, and if there are 15 days or less until the trip start date, the entire tour fee can be canceled by paying the penalty amount. In case of cancellation requests, since the refund conditions for additional services such as domestic flight connections, visa services, and travel health insurance may vary depending on the time of the cancellation request, it is necessary to inquire in advance about the refund. Wtatil cannot make any commitments regarding the cancellation refunds of additional services. Guiding Services and Extra Tours 6- The days and times of the tours specified in the program may change at the discretion of the guide, depending on the status of museums and historical sites at the places to be visited and weather conditions. Different guides may accompany our guests during the tours. 7- The panoramic city tours included in the tour package are scheduled for general introductions to cities and do not include entrance fees to museums and historical sites. They are tours lasting a maximum of 2-3 hours, conducted with commentary from the guide from inside the vehicle. Panoramic tours, including other tours specified in the program, will not take place if local authorities do not allow entry due to closed or restricted access routes or any event, or if the tour is impossible due to weather conditions; Wtatil is not responsible for the non-execution of these tours. Some tours may be conducted by public transport or on foot in places where access by vehicle is not permitted due to closed roads. 8- Our guide may change the days of the city tour and/or additional tours based on the content of our tours, the number of participants, and the closure status of museums and historical sites. This applies in case of any changes in flight times as well. 9- Important considerations for tours conducted on speedboats include: not consuming heavy meals immediately before boarding and avoiding excessive water intake. Guests with stomach, back, neck complaints, and pregnant guests must inform their guides of their conditions. 10- Services included in the prices will not be refunded if the guest does not participate in the stated tour or meal services. About Flights 11- Wtatil acts as an intermediary between the airline and the passenger, and in case of disputes, the relevant provisions of Turkish legislation, along with the Hague Protocol and Warsaw Convention, will apply. 12- Delays or changes in flight times may occur in scheduled and special flights. Wtatil is obliged to inform about these changes as soon as possible. The passenger has accepted the risk of changes/cancellations in the flight times when purchasing the trip. 13- Children aged 0-2 only pay the airport tax fee. 14- According to the airline's rules; if the outbound flight of round-trip purchased plane tickets is not used, the return flight will be canceled by the airline. 15- The check-in and boarding procedures that need to be completed for participants in tours with flights are personal affairs, and these must be carried out by the guests before the flight at the airports, at the respective airline counters, or online through the airline companies’ websites. 16- Last-minute delays and gate changes during flights are announced audibly at the airports and shown on the information boards in the area. This information must be followed directly by the guests. 17- Guests who are not present at the specified airport at the times reported in accordance with the airline's rules for participation in the tour, those who do not carry out check-in and boarding procedures on time, or those who carry out check-in and boarding procedures on time but do not board the aircraft, will not hold Wtatil responsible for being unable to fly. All expenses related to acquiring new flights and transfers necessary for those who miss the flight to participate in the tour are the responsibility of the guests. 18- The general baggage weight limit for outbound flights from Turkey is 20 kg. This weight may vary according to the airline and destination country. If there are domestic flights within the destination country, the baggage weight for those flights may drop to 15 kg. Excess baggage weight/price rules are determined by the airlines and are not the responsibility of Wtatil. 19- For guests wishing to upgrade their tickets with miles (to business or first class); upgrades can be performed after the tickets have been issued, depending on availability from the airline (check your membership status with the airline). A mileage guarantee is not provided for each flight. Check whether the tickets of the program are eligible for upgrades. 20- In some airlines, meal/drink and online check-in services may be subject to additional charges. Other Matters 21- Wtatil will not accept responsibility for any changes or cancellations made directly by the guest with the hotel. In this case, Wtatil's cancellation conditions will apply. 22- In case the hotel(s) are indicated only by category information without specifying names in the tour program, and/or options are presented for the same destination, this will be communicated to the guest by Wtatil 48 hours before the tour departure. 23- During special periods such as fairs, congresses, concerts, and sporting events, hotels may be used at locations or distances further than specified. In such cases, Wtatil will inform the guest 15 days before the tour departure date. 24- When purchasing the booked tour; it is necessary for the guest to correctly enter/declare the name on the passport, date of birth, and passport number in the system. Flight tickets are issued based on this information. Any penalty for cancellations or changes resulting from incorrect information will be charged to the guests. 25- To be able to use your mobile phones abroad, please check whether your phone is activated for international use before leaving Turkey by contacting the company to which your line belongs. 26- The hotel check-in time is at 15:00, and check-out time is at 12:00. 27- Requests regarding the room (high floor, close to common areas, smoking/non-smoking, bed type) will be communicated to the hotel by Wtatil. Care will be taken to ensure that the allocated rooms are in accordance with the guests' preferences according to hotel availability. The fulfillment of these requests depends on the hotel's availability at the time of check-in and cannot be guaranteed by Wtatil. 28- Breakfast offered in hotels may differ from the rich breakfast typically enjoyed in Turkish cuisine. It is usually served with limited options consisting of butter, jam, bread, tea or coffee, and may be provided in a separate room designated for the group. 29- In some cases, a double bed may be available instead of a twin room. Most European hotels offer rooms with two beds that can be combined when necessary. 30- Child and extra bed policies may vary for each hotel depending on the room types. 31- All kinds of extra beds and baby cots are provided upon request and depend on the hotel's availability and must be approved by the hotel. 32- The capacity for extra beds or baby cots in the room is a maximum of 1. 33- In triple rooms, there is an extra bed application, and the bed designated for the 3rd person in such rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds consist of pop-up beds or "coach bed" types. Guests hereby declare that they accept the potential tightness and bed types that may arise due to the extra beds added to the standard room in their reservations for triple rooms and/or with children. 34- If the number of adults with whom children will be accommodated is incorrectly declared in hotel reservations, the respective hotels may charge additional fees. In this case, the responsibility lies with the guest who made the incorrect declaration. The hotel may ask for identification to determine the age of the children. 35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child rates apply only when the child stays with two adults. Child discounts apply to the "single child" in the age group accompanying two adults. 36- Exchange rate fluctuations during the day are reflected in TL prices. The rates valid at the time of payment apply. Any additional requests, some extra services you will receive at the hotel (mini bar, ironing, etc.) are subject to additional charges imposed by the hotel and are not included in the purchase price and must be paid directly to the hotel during your stay. 37- Some countries have different practices for city, tourism, or local level taxes. Any city, tourism, or other taxes being applied in this way will be charged to the guest by the hotel upon entry or exit. 38- The distances given in the programs are based on maps. Travel times may extend due to traffic, weather conditions, the geographical position of the visited country, road works, and other factors. 39- Wtatil may change the order of the cities in the program or the main airline to be used when deemed necessary without altering the program content. 40- Personal belongings such as personal items, bags, suitcases, passports/IDs are under the responsibility of the individuals participating in the tour, and Wtatil is not responsible for forgotten/lost/stolen items. Any expenses incurred for the delivery of forgotten items, if found, to the country and/or the person are the responsibility of the item owner. 41- Participants in the tour are required to have their travel health insurance policies and any medications and reports for health issues with them. 42- For possible extra expenses at check-in, photo identification/passport issued by official institutions, and a credit card or cash deposit may be requested by the hotel. The deposit requested upon check-out is a transaction between the hotel and the guest, and Wtatil has no intervention in this. Visa and Passport 43- There is a visa requirement for T.C. citizens. 44- Guests must have their passports valid for at least 6 months after the travel end date. 45- At customs crossings/borders, in order to have entry-exit stamps on your passport, there must be at least 2 blank pages in your passport. 46- Being exempt from visa for entry into countries on this tour does not mean that entry/exit can occur, as border control officials have the authority to refuse entry/exit, and Wtatil is not responsible for this situation; the responsibility lies with the traveler. 47- Guests who are not Turkish citizens or who have dual citizenship and will participate in the tour using their other country passport must consult the relevant consulates regarding the visa procedures of the country to be traveled to; otherwise, Wtatil will not be responsible for any resulting consequences. 48- To avoid issues with customs officers at the borders of the visited countries due to torn, worn, wet, and/or similarly damaged passports; passports should be renewed. Otherwise, the responsibility lies with the traveler. 49- Guests under 18 years old traveling alone or with only one parent are advised to show an agreement letter of consent from both parents upon entry/exit at the border control, so sensitivity should be shown by the guests under 18 and their parents in this matter.