Bernina Express with the Heart of the Alps & Fairy Tale Villages Tour by Ajet Airlines, Special for Eid al-Adha, Including Extra Tours and Surrounding Excursions (BSL-BSL)

Included Services • Flight on scheduled Ajet Airlines services between Istanbul (SAW)-BASEL (BSL) -Istanbul (SAW) • Professional Turkish-speaking guiding service • City tours specified in the program • 3 nights accommodation in 3 and 4-star hotel category, including 1 night in Zurich, 1 night in Milan, and 1 night in Geneva • Breakfasts served at the hotel • Alsace Fairy Tale Villages Tour (Colmar & Riquewihr) • Freiburg Tour • Lucerne Tour • Lake Como Tour • McArthurGlen Milan Outlet Tour • Mont Blanc & Chamonix Tour • Bernina Express / Red Train St. Moritz – Tirano Ticket • Airport - Hotel - Airport transfers,

GENERAL TERMS 1- The General Terms are an integral part of the tour program and cannot be considered independently from the tour program. 2- If sufficient participation is not reached for the trip, Wtatil may cancel the tour up to 21 days before the departure date. In such a case, the cancellation information will be communicated to the guest. The full tour price will be refunded to the guest. For additional services purchased outside the tour; the domestic connecting flight purchased from Wtatil will also be refunded to the guest. If visa services and travel health insurance were used to apply for a visa on behalf of the guest, these services are considered used and cannot be refunded. If no visa application has been made, the visa and travel health insurance will also be canceled and refunded. If the guest purchased the domestic connecting flight from a provider independent of Wtatil, the guest cannot request any refund from Wtatil if the trip is canceled by Wtatil. The guest accepts in advance any material or moral losses that may arise due to the cancellation of the tour, and Wtatil cannot be held responsible. 3- If sufficient participation is not reached for the trip, Wtatil has the right to choose not to cancel the tour in good faith. In this case, since the tour will be provided individually for the guest, the included guidance service will cover only the overseas arrival and return airport transfers. Cancellation and Changes 4- For cancellations made more than 30 days before the tour departure date, non-cancellable and non-refundable flight ticket costs will be charged as a penalty. 5- Our guests have the right to cancel without penalty, provided they notify Wtatil in writing up to 30 days before the tour departure date, except for airline tickets paid for and/or committed to by Wtatil. If there are 31 days or less left before the trip start date, cancellation can be made by paying a penalty equal to 50% of the remaining tour fee after the flight ticket cost. If there are 15 days or less left before the trip start date, cancellation can be made by paying a penalty equal to the full tour fee. If cancellation is requested, the refund conditions for additional services such as domestic connections, visa services, and travel health insurance may vary depending on the cancellation period, so prior information should be requested. Wtatil cannot undertake any commitment regarding the cancellation/refund of additional services. Guiding Services and Optional Tours 6- The days and times of the tours specified in the program may be changed by the guide depending on the opening/closing status of museums and historical sites at the destinations and on weather conditions. Different guides may accompany guests during the tours. 7- Panoramic city tours included in the tour package are tours organized for the general introduction of cities, carried out panoramically with commentary from inside the vehicle, lasting at most 2-3 hours, and do not include museum or historical site entrance fees. If panoramic tours, including other tours specified in the program, cannot be carried out on the day and time corresponding to the tour due to local authorities not allowing visits or entry, or due to closed roads because of any event, or if weather conditions make the tour impossible, Wtatil is not responsible for the inability to conduct such tours. Some tours may be conducted by public transport or on foot where roads are closed or vehicle access is not permitted, if possible. 8- Our guide may change the day of the city tour and/or additional tours depending on the content of the tours, the number of participants, and the closure status of museums and historical sites. This also applies in cases of changes to flight times. 9- Important matters to consider on tours made by Speed Boats: do not eat heavy meals or drink excessive amounts of water immediately before boarding the boat. Guests with stomach, back, or neck complaints, as well as pregnant guests, must inform their guide of their condition. 10- If guests do not participate in the tour or meal services included in the price, no refund will be made. About Flights 11- Wtatil acts as an intermediary between the airline and the passenger; in possible disputes, the relevant provisions of Turkish law, as well as the Hague Protocol and the Warsaw Convention, shall apply. 12- On scheduled and charter flights, delays or changes in flight times may occur. Wtatil is obliged to notify these changes as soon as possible. The passenger purchases the trip accepting the risk of flight time changes/cancellations. 13- Children aged 0-2 pay only the airport tax fee. 14- In accordance with airline rules; if the outbound flight of a round-trip ticket is not used, the return flight is canceled by the airline. 15- For guests joining air-inclusive tours, check-in and boarding procedures are personal responsibilities and must be completed by the guest before the flight, at the airport counters of the relevant airline or online through the airline’s website. 16- Last-minute delays and gate changes on flights are announced via loudspeaker at airports and displayed on information boards in the terminal. Guests must follow this information themselves. 17- Wtatil is not responsible for guests who do not arrive at the specified airport at the stated time in accordance with airline rules, do not complete check-in and boarding on time, or complete check-in and boarding on time but do not board the plane, resulting in their inability to take the flight. Guests who miss the plane are responsible for all expenses related to obtaining new round-trip tickets required to join the tour and for transfers in the destination area, etc. 18- The general baggage allowance for flights departing from Turkey is 20 kg. This may vary depending on the airline and destination country. If there are domestic flights in the destination country, baggage allowance on these domestic flights may be reduced to 15 kg. Excess baggage weight/price rules are determined by the airlines and are not Wtatil’s responsibility. 19- For guests who wish to upgrade their flight tickets using miles (to business or first class), the upgrade can be made after the tickets are issued, subject to availability with the airline (please check your membership airline). No mileage guarantee is given for each flight. Please check whether the program tickets are in an upgradeable class. 20- On some airlines, food and beverage services and online check-in services may be subject to extra charges. Other Matters 21- Wtatil will not accept responsibility for any change or cancellation made by the guest by contacting the hotel directly. In such a case, Wtatil’s cancellation conditions shall apply. 22- In cases where hotel names are not specified in the tour program and only category information is provided and/or alternatives are offered for the same destination, Wtatil will inform the guest 48 hours before departure. 23- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than those specified from the stated locations or kilometers. In such a case, Wtatil will provide information 15 days before the departure date. 24- When registering for the purchased tour, the guest must enter/declarе correctly the name as shown in the passport, date of birth, and passport number into the system. Airline tickets are issued according to this information. The penalty for cancellation or changes to airline tickets arising from incorrect information will be charged to the guests. 25- To use your mobile phone abroad, please check whether your phone is enabled for international use before leaving Turkey by contacting the company of your line. 26- Hotel check-in time is 15:00 and check-out time is 12:00. 27- Requests regarding the room made by Wtatil (high floor, close to common areas, smoking/non-smoking, bed type) are communicated to the hotel. The assigned rooms are selected in accordance with the guest’s preferences depending on the hotel’s availability. Fulfillment of these requests is subject to availability at check-in and cannot be guaranteed by Wtatil. 28- Breakfast served in hotels differs from the rich breakfast commonly known in Turkish cuisine. It is generally served as a continental breakfast and consists of limited options such as butter, jam, bread, tea, or coffee, and may be served in a separate hall allocated to the group. 29- In some cases, a double room may have one double bed instead of twin beds. Most European hotels offer twin rooms that can be joined together if necessary. 30- Child and extra bed policies may vary according to each hotel and room type. 31- Any extra bed or baby cot is provided upon request and subject to the hotel’s availability and approval. 32- The capacity for an extra bed or baby cot in the room is 1 at most. 33- Triple rooms have an extra bed arrangement; in such rooms, the bed assigned to the third person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds are foldaway or coach beds. Guests are deemed to have accepted the possible cramped space and bed type in rooms due to the extra bed added to standard rooms in triple-room and/or child-inclusive reservations. 34- If the number of children and their ages, as declared in hotel reservations to stay with adults, are incorrectly stated by the guest, the relevant hotels may charge an additional fee. In such cases, responsibility lies with the guest who made the incorrect declaration. Hotels may request identification to verify the child’s age. 35- In reservations for 2 adults + 1 child, the child may not have a separate bed. Child prices are valid only if the child stays with two adults. Child discounts apply only to a “single child” in the age group eligible for staying with 2 adults. 36- Daily exchange rate changes are reflected in TL prices. The rates at the time of payment apply. Your additional requests, and some extra services you obtain at the hotel (minibar, ironing, etc.) are subject to extra charges by the hotel. These expenses are not included in the purchase price and are paid directly to the hotel during your stay. 37- Some countries have different practices regarding city, tourism, or local taxes. Any such city, tourism, or other taxes applied are collected by the hotel from the guest upon entry or exit. 38- Distances provided in the programs are based on maps. Travel times may be longer due to traffic, weather conditions, the geographical location of the country visited, roadworks, and similar conditions. 39- Wtatil may, when necessary or deemed appropriate, change the order of cities in the program and the main airline to be used for the flight without altering the content of the program. 40- The personal belongings, bags, suitcases, passports/ID cards of participants in the tour are their own responsibility, and Wtatil is not responsible for forgotten/lost/stolen items. If forgotten items are found, the costs incurred in delivering them to the country and/or person belong to the owner of the item. 41- Participants in the tour are required to have their travel health insurance policies and, if they have any health issues, their relevant medicines and medical reports with them. 42- For possible extra expenses, a photo ID/passport issued by official institutions and a credit card or cash deposit may be requested by the hotel at check-in. The refund of the deposit requested at check-out is an issue between the hotel and the guest, and Wtatil has no involvement. Visa and Passport 43- A visa applies for T.C. citizens. 44- Passports of our guests must be valid for at least 6 months from the end date of the trip. 45- For stamp entry/exit at customs/border crossings, your passport must have at least 2 blank pages. 46- Being exempt from visa for entry into the countries in this tour does not mean that entry into or exit from the country is guaranteed; the passport police have the authority to allow or deny your entry/exit, and Wtatil is not responsible for this, responsibility lies with the passenger. 47- Guests who are not Turkish citizens or who have dual citizenship and will join the tour using their other country passport must personally consult the relevant consulates regarding the visa procedures applied by the destination country to the passport they will use; otherwise, Wtatil will not be responsible for any resulting consequences. 48- Passports that are torn, worn, wet, and/or otherwise damaged should be renewed to avoid problems with customs police at the border of the country to be visited. Otherwise, responsibility lies with the passenger. 49- For guests under 18 traveling alone or with only one of their mother or father, since border police at entry/exit may request a document showing the mutual consent of the parents, we recommend that minors and their parents be sensitive to this matter.