Bernina Express with the Heart of the Alps & Fairy Tale Villages Tour with Ajet Airlines Including Extra Tours and Surrounding Excursions 20.08 (ZRH-GVA)

Included Services • Economy class airfare on scheduled Ajet Airlines flights between SAW – Zurich/Geneva – SAW • Professional Turkish-speaking guiding service • City tours specified in the program • 3-night accommodation in 3 and 4-star hotels: 1 night in Zurich, 1 night in Milan, and 1 night in Geneva • Breakfasts served at the hotel • Alsace Fairytale Villages Tour (Colmar & Riquewihr) • Freiburg Tour • Lucerne Tour • Lake Como Tour • McArthurGlen Milan Outlet Tour • Mont Blanc & Chamonix Tour • Bernina Express / Red Train St. Moritz – Tirano ticket • Airport–Hotel–Airport transfers

Services Not Included: • Foreign Departure Tax Stamp: • Visa Fee Istanbul: • Visa fee Izmir Ankara: • Travel Insurance (Up to 65 years old): • Travel insurance (66-75 years old): • All kinds of hotel extras and personal expenses • Hotel taxes (city tax, check point fees, local service charges, handling fee, bus entrance fees, and operational service expenses; the mandatory payment of 100 Euros per person will be collected in cash by the guide before the tour departs)

GENERAL TERMS 1- General Terms are an integral part of the tour program and cannot be considered independently from the tour program. 2- If sufficient participation is not achieved for the tour, Wtatil may cancel the tour up to 21 days before the departure date. In such a case, the cancellation information will be communicated to the guest. The full tour fee will be refunded to the guest. In the refund of additional services purchased outside the tour; the domestic connecting flight ticket obtained from Wtatil will also be refunded to the guest. If visa service and travel health insurance have been used for a visa application made on behalf of the guest, these services are considered used and cannot be refunded. If a visa application has not been made, the visa and travel health insurance will also be canceled and refunded. If the guest purchased the domestic connecting flight from a provider other than Wtatil, and the trip is canceled by Wtatil, the guest cannot claim any refund from Wtatil. The guest accepts in advance, at the time of purchase, any material or moral losses that may arise due to the cancellation of the tour, and Wtatil cannot be held responsible. 3- If sufficient participation is not achieved for the tour, Wtatil reserves the right, in good faith, not to cancel the tour. In this case, since the tour will be arranged individually for the guest, the included guiding service will only cover the international departure and return transfer. Cancellation and Changes 4- For cancellations made more than 30 days before the tour departure date, non-refundable and non-changeable flight ticket costs will be charged as a penalty amount. 5- Our guests have the right to cancel without penalty, provided that they notify Wtatil in writing up to 30 days before the tour departure date, excluding flight tickets that have been paid to and/or committed to the airline by Wtatil. If there are 31 days or less remaining until the tour start date, cancellation may be made by paying a penalty equal to 50% of the remaining tour price after the flight ticket cost. If there are 15 days or less remaining until the tour start date, cancellation may be made by paying the full tour price as a penalty. In case of cancellation requests, the refund conditions for additional services such as domestic connections, visa service, and travel health insurance may vary depending on the cancellation period, so prior information should be requested regarding their refundability. Wtatil cannot make any commitment regarding refunds for additional services. Guiding Services and Optional Tours 6- The days and times of the tours specified in the program may be changed by the guide depending on the opening/closing status of museums and historical sites at the destinations and on weather conditions. Different guides may accompany our guests during the tours. 7- Panoramic city tours included in the tour package are tours of up to 2-3 hours, organized for general introduction to the cities, conducted panoramically from the vehicle with guide narration, and do not include museum or historical site entrances. Wtatil is not responsible if such panoramic tours, as well as other tours mentioned in the program, cannot be carried out on the day and time scheduled due to restrictions imposed by local authorities, closure of roads because of any event, or if weather conditions make the tour impossible. Some tours may be conducted by public transportation or on foot where roads are closed or vehicle access is not permitted, if possible. 8- Our guide may change the day of the city tour and/or optional tours depending on the content of our tours, the number of participants, and whether museums and historical sites are closed. This also applies in case of schedule changes in flight times. 9- Important points to consider on tours conducted by speedboats: do not eat a heavy meal or drink excessive amounts of water immediately before boarding. Guests with stomach, back, or neck complaints, and pregnant guests, should inform their guide of their condition. 10- If guests do not participate in any tour or meal service included in the price, no refund will be made. About Flights 11- Wtatil acts as an intermediary between the airline and the passenger; in possible disputes, the relevant provisions of Turkish law as well as the Hague Protocol and the Warsaw Convention shall apply. 12- Delays or schedule changes may occur on scheduled and charter flights. Wtatil is obliged to notify these changes as soon as possible. The passenger has purchased the trip accepting the risk of flight time changes or cancellation. 13- Children aged 0-2 pay only the airport tax fee. 14- According to airline rules, if the outbound flight of round-trip tickets is not used, the return flight will be canceled by the airline. 15- For participants in air tours, check-in and boarding procedures are personal responsibilities and must be completed by the guest before the flight at the airport, at the relevant airline counters, or online on the airline’s website. 16- Last-minute delays and gate changes during flights are announced via public address systems and displayed on information boards at airports. Guests must follow this information themselves. 17- Wtatil is not responsible if guests fail to be present at the specified airport at the times announced in accordance with airline rules, fail to complete check-in and boarding on time, or complete check-in and boarding on time but do not board the aircraft. Guests who miss the flight are responsible for all costs related to obtaining new round-trip tickets and transfers in the destination area necessary to join the tour. 18- In general, the baggage allowance for flights departing from Turkey is 20 kg. This may vary depending on the airline and destination country. If there are domestic flights in the destination country, the baggage allowance on these domestic flights may be reduced to 15 kg. Excess baggage weight/fee rules are determined by the airlines and are not Wtatil’s responsibility. 19- Guests who wish to upgrade their tickets with miles (to business or first class) may do so after ticket issuance, subject to the airline’s availability (please check the airline with which you have membership). No mileage guarantee is provided for each flight. Please check whether the program’s tickets are in an upgradable class. 20- On some airlines, food and beverage services and online check-in may be subject to extra charges. Other Matters 21- Wtatil will not accept responsibility for any changes or cancellations made directly with the hotel by the guest. In such cases, Wtatil’s cancellation conditions shall apply. 22- In cases where hotel names are not specified in the tour program and only category information is provided and/or options are presented for the same destination, Wtatil will inform the guest 48 hours before departure. 23- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be located farther from the specified locations or kilometers than stated. In such cases, Wtatil will inform the guest 15 days before the departure date. 24- When registering for the purchased tour, the guest must enter/provide the passport name, date of birth, and passport number correctly in the system. Airline tickets are issued according to this information. Any penalties resulting from ticket cancellation or changes due to incorrect information will be charged to the guests. 25- To use your mobile phone abroad, check with your service provider before leaving Turkey whether your phone is enabled for international use. 26- Hotel check-in time is 15:00 and check-out time is 12:00. 27- Requests regarding the room made by Wtatil (high floor, near common areas, smoking/non-smoking, bed type) are communicated to the hotel. The allocated rooms are selected according to the guest’s preferences, depending on hotel availability. Fulfillment of these requests is subject to availability at check-in and cannot be guaranteed by Wtatil. 28- Breakfast offered at hotels differs from the rich breakfast commonly known in Turkish cuisine. It is generally served as a continental breakfast, consisting of limited options such as butter, jam, bread, tea, or coffee, and may be served in a separate hall assigned to the group. 29- In some cases, a double room may have one double bed instead of twin beds. Most European hotels offer rooms with two beds that can be joined if necessary. 30- Child and extra bed policies may vary depending on each hotel and room type. 31- Any extra bed or baby cot is provided upon request and subject to hotel availability, and must be approved by the hotel. 32- The capacity for an extra bed or baby cot in the room is 1 (maximum). 33- In triple rooms, an extra bed arrangement is used; in such rooms, the bed assigned to the third person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds are folding beds and coach beds. Our guests are deemed to have accepted the possible cramped space in rooms and the bed type caused by extra beds added to standard rooms in triple room and/or child reservations. 34- If the number and ages of children staying with adults specified in the hotel reservation are declared incorrectly by our guests, the relevant hotels may charge an additional fee. In such cases, responsibility lies with the guest who made the incorrect declaration. The hotel may request identification to determine the age of children. 35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child rates are valid only if the child stays with two adults. Child discounts apply only to the “single child” who falls within the age group staying with 2 adults. 36- Daily exchange rate fluctuations are reflected in TL prices. The exchange rate at the time of payment applies. Your additional requests, some extra services you receive at the hotel (minibar, ironing, etc.) are subject to extra charges by the hotel. These costs are not included in the purchase price and are paid directly to the hotel during your stay. 37- Some countries have different practices regarding city, tourism, or local taxes. Any such city, tourism, or other taxes are collected by the hotel from the guest at check-in or check-out. 38- Distances given in the programs are map-based. Travel times may be longer due to traffic, weather conditions, the geographical location of the destination country, roadworks, and similar conditions. 39- Wtatil may, when necessary or deemed appropriate, change the order of cities in the program and the main airline to be used, without altering the content of the program. 40- Personal belongings, bags, suitcases, passports/IDs of participants are under their own responsibility, and Wtatil is not responsible for forgotten/lost/stolen items. If forgotten items are found, the costs incurred in delivering them to the country and/or person are borne by the owner. 41- Participants in the tour are required to carry their travel health insurance policies and, if they have any health problems, the relevant medications and medical reports with them. 42- Upon hotel check-in, a photo ID/passport issued by official authorities and a credit card or cash deposit may be requested by the hotel for possible extra expenses. The refund of the deposit requested at check-out is a matter between the hotel and the guest, and Wtatil has no involvement. Visa and Passport 43- A visa requirement applies for Turkish citizens. 44- Our guests’ passports must be valid for at least 6 months from the end date of travel. 45- For border crossings/customs checks, your passport must have at least 2 blank pages for entry/exit stamps. 46- Being exempt from visa for entry into the countries on this tour does not mean that entry into or exit from the country is guaranteed; the passport police have the authority to refuse entry or exit, and Wtatil is not responsible for this, as responsibility lies with the passenger. 47- Guests who are not Turkish citizens or who hold dual citizenship and will join the tour using their other country’s passport must personally consult the relevant consulates regarding the visa procedures applied by the destination country to the passport they will use; otherwise, Wtatil will not be responsible for any resulting consequences. 48- To avoid issues with customs police at the border of the destination country due to torn, worn, wet, and/or similarly damaged passports, passports must be renewed. Otherwise, responsibility lies with the passenger. 49- For guests under 18 traveling alone or with only one parent, there is a possibility that border police may request a document showing the mutual consent of both parents. Therefore, we recommend that under-18 guests and their parents pay special attention to this matter.